Report a fault
Drinking water travels through nearly 3000km of pipes and wastewater is dispersed through a further 1400km of mains.
Looking after these networks is a big job and we appreciate our customers' help to quickly identify potential problems.
If you see a water leak or damage to Power and Water equipment, poles or property, please let us know through the report a fault form.
To report a faulty streetlight, you will need to know the location and streetlight number to complete the report a streetlight form. If you don't know the streetlight number, please phone 1800 245 092.
Please note: Information received through online forms are processed during business hours.
If the situation is life threatening or there is a powerline on the ground, phone 000 or the Power and Water emergency line on 1800 245 090 immediately.