Report a fault or damage

We will process your online report during business hours, 8am to 4.30pm, Monday to Friday,  To report an outage outside these hours, please call 1800 245 090.

You are able to report power and water outages, water leaks, electricity and water theft as well as damage to Power and Water infrastructure.

If the situation is life threatening, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

If water at your home or in the office is discoloured please read our water quality fact sheet.


(8am to 5pm)

(please describe)

Type the characters you see in the picture below:

Security key
Can't read the security key? Click here to get a new key