After a severe storm or cyclone

Stay well away from fallen powerlines. Always assume they are 'live' and dangerous. Report them immediately to our emergency number 1800 245 090.
Warn children not to swim in floodwaters - there may be 'live' electrical wiring or fallen powerlines in or around the water which may be hidden by debris.
Listen to a portable radio for official advice and power restoration information. Don't venture outside until the all clear has been given.
Alert neighbours if you think there may be any danger.
Don't go sight-seeing.
Don't connect a portable generator to the electrical wiring of your house or office unless an isolating switch has been permanently installed by a licensed electrical contractor. Appliances can be plugged directly into the generator.
Always run portable generators outside the house and keep them well away from open windows including those of neighbours so that exhaust fumes don't enter any homes.
Don't use any electrical appliances that have been wet or damaged. Have them checked by a licensed electrical contractor.
Take extra care around your switchboard if it is outdoors, wear synthetic or rubber soled shoes. If you are in any doubt about the switchboard's safety, call your licensed electrical contractor.
If you experience tingles or shocks from an electrical appliance or water taps, call us immediately on 1800 234 090, 24 hours a day, 7 days a week. Also call your licensed electrical contractor to check your electrical wiring immediately.
If your house or business sustains damage preventing the reconnection of power, have a licensed electrical contractor repair electrical damage. Notify Power and Water when repairs are complete, or you have been issued a Certificate of Compliance (if necessary) on 1800 245 092 so power can be restored.
If your neighbours get their power back, but you don't, call us on1800 245 092.
Do not go near any dislodged sewer access opening (manholes).
Do not use an excessive amount of water to wash down, clean up after the event.
Comply with any public service advice including boil water alerts.

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