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Home > Contact Us > How to make a complaint
Complaints: 1800 245 092
For more information regarding Power and Water obligations as a service provider please read our Customer Contract.
If you have a complaint please let us know on Freecall 1800 245 092. We will investigate the complaint, do all we can to resolve the problem, and report back to you promptly and courteously.
Our staff are trained to resolve your complaint in an efficient and professional way. If you are not satisfied with the way your complaint was handled please contact our Client Liaison Officer on 1800 245 092.
If, after this review, you are still not satisfied, you have the right to ask the Ombudsman of the Northern Territory to act on your behalf.
We try to use the information received through complaints to constantly improve the level of service that we offer to our customers.