Power and Water to rebate customers

15 Dec 2008

Power and Water Acting Managing Director, Alistair Parker said ‘Most electricity providers around the country are bound by either the National Regulator’s Guaranteed Service Level scheme or similar, that includes some form of rebate for extended power outages.

‘The decision and consideration of implementing a broader rebate scheme will bring the Territory into line with schemes elsewhere and acknowledges the inconvenience experienced by customers.

‘We will make these rebates as quickly as possible.’

The rebates will be either:

• $80 If the total duration of unplanned interruptions experienced by the customer associated with the Casuarina Zone Substation outages in September and October 2008 was at least 12 hours in duration; or
• $125 if the total duration of unplanned interruptions experienced by the customer associated with the Casuarina Zone Substation in September and October 2008 exceeded 20 hours.

This exceeds the recommendations made by the Utilities Commission and Power and Water estimate that approx 5,000 customers will be eligible for a $80 rebate and 400 for a $125 rebate.

Power and Water will notify all eligible customers that a rebate will be credited to their account. This credit will be made on their next account.