Access to High Voltage Procedure QDOC2011/63 PDF - 287.9 KBThis procedure covers access to high voltage electrical apparatus in switchyards, switchrooms, cages, cables and overhead lines owned, controlled or operated by Power and Water.
Backflow preventionBackﬂow is the unwanted reverse ﬂow of water from a customer’s premises to Power and Water’s water supply system.
Capital Contributions - fact sheet PDF - 29.0 KBPower and Water is reviewing its Capital Contributions regime. This review will see the existing Distribution System Extension Policy (DSEP) and the Networks Capital Contributions Policy (NCCP) replaced by a single new Networks Capital Contribution Policy.
Chemical Management Procedure PDF - 225.2 KBThe purpose of this procedure is to define the requirements for the purchase, handling, storage, disposal and training in the use of chemicals by Power and Water Corporation employees.
Confined Space Procedure QDOC2011/64 PDF - 172.0 KBThe purpose of this procedure is to set out the requirements for entry and work in or on confined spaces within Power and Water premises. Additionally, these procedures outline the training and competencies required for entry and work associated with confined spaces.
Customer CharterPower and Water Corporation's customer charter provides you with important information about your rights, as well as your obligations as a customer.
Customer Contract PDF - 228.3 KBOur commitment to you is to achieve customer service excellence. This Customer Contract is part of that commitment, giving you information about your rights and obligations in helping us to provide the very best in customer service.
Drinking Water Quality Policy PDF - 393.8 KBPower and Water Corporation is committed to effective management of its drinking water supplies to provide good quality drinking water to consumers.
Emergency Response Procedure PDF - 178.3 KBEmergency management is the development of an effective incident response system that focuses on controlling the event, protecting employees, visitors, the general public, PWC buildings and plant, and the external environment.
Environment, Quality, Health and Safety Policy PDF - 607.0 KBPower and Water is a Northern Territory Government owned corporation. Our mission is to deliver power, water and sewerage services to the people of the Northern Territory
Environmental policyPower and Water is committed to being clean and green provider of sustainable power, water and sewerage services.
Getting Connected PDF - 2.7 MBA guide to connecting your property to Power and Water services
Guaranteed Service LevelsIt is our promise to eligible customers* that we will meet the Guaranteed Service Levels (GSLs) set out in the Utilities Commission’s Guaranteed Service Level Code. Performance outside these standards will trigger a one-off payment credit to the customer.
Hazard, Incident Recording Reporting & Investigation Procedure PDF - 104.5 KBTo define the requirements for incident recording, reporting and investigation within the Power and Water Corporation. Power and Water Corporation shall undertake this process in order to meet the requirements of its Management Systems Policy.
Hearing Conservation Program Procedure PDF - 49.8 KBThe purpose of this procedure is to ensure that all PWC Business Unit staff, contractors, and visitors understand their responsibilities in Hearing Conservation.
Land Management Procedure PDF - 88.3 KBQDOC2008/444 - Provides information on appropriate land management techniques to be undertaken by the Power and Water Corporation on lands occupied by Power and Water.
Privacy PrincipleThe National Privacy Principles (NPPs) regulate the way Power and Water can collect, use, manage and disclose your personal information
PWC Code of Conduct PDF - 1.6 MBThe Power and Water Code of Conduct ensures that employee behaviour is in line with the Corporation’s strategic objective of delivering the best possible service to our customers in a safe environment. I
Staying connected - Assisting customers in need PDF - 451.5 KBCustomers who are experiencing financial difficulties and are not able to pay their Power and Water electricity or water bills can get help and advice from a community welfare agency.
Tags Procedure QDOC2011/69 PDF - 140.8 KBThis procedure sets out the requirements for the use of tags to isolate, test or provide information on apparatus, devices or equipment owned, controlled or operated by Power and Water.
Waste Stabilisation Pond Design Manual PDF - 4.8 MBThe Waste Stabilisation Pond Design Manual is a summary manual of planning and design code. The purpose of these documents is to provide guidance on the planning and design of waste stabilisation ponds (WSPs) in the Northern Territory (NT) managed by the Power and Water Corporation (PWC).