Policies, Procedures and Work Instructions

• Access to Apparatus Rules QDOC2011/60    PDF - 235.5 KBThis procedure sets out the requirements for work in the vicinity of apparatus owned, controlled or operated by Power and Wate.
• Access to High Voltage Procedure QDOC2011/63    PDF - 287.9 KBThis procedure covers access to high voltage electrical apparatus in switchyards, switchrooms, cages, cables and overhead lines owned, controlled or operated by Power and Water.
• Allowable planting in Power and Water sewer and water easements    PDF - 90.6 KBInformation on planting over Power and Water underground services
Backflow preventionBackflow is the unwanted reverse flow of water from a customer’s premises to Power and Water’s water supply system.
• Capital Contributions - fact sheet    PDF - 29.0 KBPower and Water is reviewing its Capital Contributions regime. This review will see the existing Distribution System Extension Policy (DSEP) and the Networks Capital Contributions Policy (NCCP) replaced by a single new Networks Capital Contribution Policy.
• Chemical Management Procedure    PDF - 225.2 KBThe purpose of this procedure is to define the requirements for the purchase, handling, storage, disposal and training in the use of chemicals by Power and Water Corporation employees.
• Confined Space Procedure QDOC2011/64    PDF - 172.0 KBThe purpose of this procedure is to set out the requirements for entry and work in or on confined spaces within Power and Water premises. Additionally, these procedures outline the training and competencies required for entry and work associated with confined spaces.
• Contractor Occupation, Health, Safety & Environment Management Procedure QDOC2006/69    PDF - 137.2 KBThis procedure provides guidelines to Power and Water Corporation personnel and Contractors to manage the OHS and environmental aspects of contracts, contract works, and contractor personnel, including specification, evaluation, management, monitoring, and review.
Customer CharterPower and Water Corporation's customer charter provides you with important information about your rights, as well as your obligations as a customer.
• Customer Contract    PDF - 228.3 KBOur commitment to you is to achieve customer service excellence. This Customer Contract is part of that commitment, giving you information about your rights and obligations in helping us to provide the very best in customer service.
• Drinking Water Quality Policy    PDF - 393.8 KBPower and Water Corporation is committed to effective management of its drinking water supplies to provide good quality drinking water to consumers.
• Electricity pre-payment meters    PDF - 552.6 KBA visual guide to pre-payment electricity meters
• Emergency Response Procedure    PDF - 178.3 KBEmergency management is the development of an effective incident response system that focuses on controlling the event, protecting employees, visitors, the general public, PWC buildings and plant, and the external environment.
• Employee Involvement and Consultation on OH&S Matters Procedure    PDF - 30.0 KBThis procedure documents guidelines for employee involvement and consultation on OH&S matters at Power and Water Corporation as required by OH&S Management Systems standard AS 4801.
• Environment, Quality, Health and Safety Policy    PDF - 607.0 KBPower and Water is a Northern Territory Government owned corporation. Our mission is to deliver power, water and sewerage services to the people of the Northern Territory
Environmental policyPower and Water is committed to being clean and green provider of sustainable power, water and sewerage services.
• Getting Connected    PDF - 2.7 MBA guide to connecting your property to Power and Water services
Guaranteed Service LevelsIt is our promise to eligible customers* that we will meet the Guaranteed Service Levels (GSLs) set out in the Utilities Commission’s Guaranteed Service Level Code. Performance outside these standards will trigger a one-off payment credit to the customer.
• Guidelines for Identification of Asbestos Cement Pipes    PDF - 53.2 KBThese guidelines list suitable precautions for working with asbestos cement pipes
• Guidelines for Managing Asbestos Containing Material in the workplace    PDF - 58.1 KBThese Guidelines have been developed to assist Power and Water Corporation (PWC) staff in the ongoing management and control of Asbestos Containing Materials (ACM) in the workplace.
• Hazard, Incident Recording Reporting & Investigation Procedure    PDF - 104.5 KBTo define the requirements for incident recording, reporting and investigation within the Power and Water Corporation. Power and Water Corporation shall undertake this process in order to meet the requirements of its Management Systems Policy.
• Hearing Conservation Program Procedure    PDF - 49.8 KBThe purpose of this procedure is to ensure that all PWC Business Unit staff, contractors, and visitors understand their responsibilities in Hearing Conservation.
• Hot Work Procedure QDOC2011/67    PDF - 85.0 KBThis procedure sets out the requirements for the conduct of hot work in hot work high risk areas.
• How complaints are handled    PDF - 67.9 KBCustomer feedback helps us provide good service, here's how we handle complaints
• Hydrocarbon Spill Response Work Instruction    PDF - 52.9 KBWork instruction on how to handle a hydrocarbon spill
• Important changes to single phase and polyphase metering - September 2009    PDF - 74.1 KBAdvice to electrical contractors - Important changes to single phase and polyphase metering
• Industry presentation - Revised NCCP    PDF - 123.2 KBIndustry presentation material - Power Networks Capital Contribution Policy - Explanation of changes
• Land Management Procedure    PDF - 88.3 KBQDOC2008/444 - Provides information on appropriate land management techniques to be undertaken by the Power and Water Corporation on lands occupied by Power and Water.
• Living with Power and Water easements    PDF - 127.4 KBImportant information for those with a Power and Water easement on their property
• Low Voltage and Mechanical Isolation & Tagging Procedure    PDF - 168.5 KBA procedure to ensure the elimination of hazardous energy and risks associated with work being performed on any plant or equipment owned and/or controlled by Power and Water Corporation.
• Memorandum of Understanding Between the Department of Health and Power and Water Corporation for Drinking Water    PDF - 2.1 MBMemorandum of Understanding Between the Department of Health and Power and Water Corporation for Drinking Water
• Paying your Power and Water bill    PDF - 3.8 MBHow to pay your Power and Water bill and when you need to contact us
• Personal Protective Equipment (PPE) Procedure and Minimium Dress Code    PDF - 39.6 KBThis procedure lists the necessary personal protective equipment to be worn on our worksites
Power Networks design and construction guidelinesThese Guidelines form the basis of Power and Water accreditation of consulting engineers and contractors.
Privacy PrincipleThe National Privacy Principles (NPPs) regulate the way Power and Water can collect, use, manage and disclose your personal information
• PWC Code of Conduct    PDF - 1.6 MBThe Power and Water Code of Conduct ensures that employee behaviour is in line with the Corporation’s strategic objective of delivering the best possible service to our customers in a safe environment. I
• Required clearances for trees near powerlines    PDF - 160.3 KBA visual guide to required clearances for trees near powerlines
• Risk Management Procedure    PDF - 65.5 KB
• Safe Act Observation (SAO) Guidelines    PDF - 44.8 KB
• Safe Driving Handbook    PDF - 90.9 KB
• Safe Operation of Overhead Cranes    PDF - 40.2 KB
• Sewage Overflow Response Work Instruction    PDF - 67.5 KBQDOC2008/403
• Sponsorship Guidelines and Application Form-pdf    PDF - 1.7 MB
• Stay Connected (Hardship) Policy QDOC2010/22    PDF - 59.2 KBQDOC2008/456
• Staying connected - Assisting customers in need    PDF - 451.5 KBCustomers who are experiencing financial difficulties and are not able to pay their Power and Water electricity or water bills can get help and advice from a community welfare agency.
• Tags Procedure QDOC2011/69    PDF - 140.8 KBThis procedure sets out the requirements for the use of tags to isolate, test or provide information on apparatus, devices or equipment owned, controlled or operated by Power and Water.
• Trade Waste Guidelines for On-site Pre-treatment    PDF - 586.4 KBGuidelines for treating trade waste on-site before discharging to Power and Water's systems
• Waste Stabilisation Pond Design Manual    PDF - 4.8 MBThe Waste Stabilisation Pond Design Manual is a summary manual of planning and design code. The purpose of these documents is to provide guidance on the planning and design of waste stabilisation ponds (WSPs) in the Northern Territory (NT) managed by the Power and Water Corporation (PWC).
• Water Services - Job Safety and Environment Analysis - QDOC 2007/861    PDF - 42.8 KB
• Water Services - Safe Accessing and Working on High and Low Level Water Tanks - QDOC2010/192    PDF - 132.6 KB
• Water Services Facility Entry and Exit Reporting and Recording work instruction    PDF - 33.3 KB
• Water Services Safe Long Distance Driving checklist    PDF - 34.0 KB
• Who we are    PDF - 46.5 KB
• Work at Heights Checklist    PDF - 27.9 KB
• Work in the Vicinity of Apparatus Procedure QDOC2011/71    PDF - 263.8 KBThis procedure covers Power and Water employees, contractors and members of the general public working in the vicinity of apparatus owned, controlled or operated by Power and Water.
• Working at Heights Procedure    PDF - 57.9 KB