Direct debit request

Take the hassle out of paying your bills by setting up a direct debit and be ahead before your next bill.

With direct debit you have a couple of options:

  1. Deduct a regular amount out of your nominated bank account. This credits your account until your next bill is generated. Any remaining balance is payable by the due date.
  2. Deduct the total bill amount out of your nominated bank account on the due date of your bill.

Required fields are marked with an asterisk (*).
Select your request *
Customer details
Bank account details
Payment schedule
Please select payment type

Fixed payment

Important: Please allow five business days for processing

Total bill amount

Important: If you have already received your bill prior to setting up this direct debit, you will need to make other arrangements to pay. This direct debit will not apply until the next billing period.

Cancellation of direct debit

Authorisation

I/We

authorise and request Power and Water Corporation, ABN 15 947 352 680, to debit a) if the total amount due on bill option is selected, total bill amount may be debited; b) if the fixed payment option is selected you may only debit the nominated amount from the requested bank account, until such time as I/we cancel this request.

By clicking submit I/we have read, understood and agree to be bound by the terms of the direct debit request as specified in the Direct Debit Request Service Agreement.

Direct debit request service agreement terms and conditions

You have entered, or are about to enter, into an arrangement to make payments to Power and Water Corporation
(Debit User ID 014449) by direct debit.
These conditions set out the terms on which we accept and act under a direct debit Request you provide authorising
us to debit amounts from your nominated account through the Bulk Electronic Clearing System (BECS). These
conditions are in addition to your payment obligations to us.
Please keep a copy of these conditions. They set out your rights and obligations to Power and Water Corporation
during the term of your direct debit arrangement.

What you need to know about direct debit

  • We will send you a confirmation letter to your postal address outlining details of your direct debit request.
  • When we receive your direct debit request, we will start the deductions you requested: If you select total bill
    amount, we’ll deduct the full amount on the due date shown on the bill. If the due date falls on a weekend or
    public holiday, the deduction will be made the next business day.
  • You must ensure there are sufficient funds in your nominated account on the due date. If your financial institution
    rejects your payment, we will send a letter to your postal address advising you of our next actions. Your financial
    institution may charge you a fee if they reject your payment. In addition, we may also apply a dishonoured
    payment fee.
  • We reserve the right to stop or cancel any direct debit arrangements after three rejections in a row. We will send
    you written notice to your postal address.
  • If you wish to question or dispute a debit deduction, email us at customerservice@powerwater.com.au or call us
    on 1800 245 092.
  • If you change your account bank details and want to keep using direct debit, please complete the online form on
    our website or visit a Power and Water customer service centre.
  • You can cancel the direct debit arrangement by completing the online form or visiting a Power and Water
    customer service centre.
  • If you move properties the direct debit attached to that property will need to be cancelled and a new direct debit
    arrangement set up at the new property. You can do this by completing the online form or visiting a Power and
    Water customer service centre.

Privacy policy

We collect and manage the personal information you provide in accordance with the Information Act 2015. We will
not disclose the information you give us to any other party except where permitted by law. By applying for direct debit
you consent to us using your personal information to deduct payments. The bank may require such information to be
provided in the event of a claim or in relation to an alleged or wrongful debit.
For more information about our privacy policy please visit powerwater.com.au/privacy

Contact

If you wish to contact us about anything relating to this agreement please contact us:

email: customerservice@powerwater.com.au
postal: Customer Service Centre
Power and Water Corporation
GPO Box 3596
Darwin NT 0801