Report a fault or damage

Information received via this online form is processed during business hours, Monday to Friday, 8am to 4.30pm. To report an outage outside these hours, please call 1800 245 090.

This form allows you to report power and water outages, water leaks, electricity and water theft as well as damage to Power and Water infrastructure.

If the situation is life threatening, call 000 or the Power and Water emergency line on 1800 245 090 immediately.

If you are experiencing discoloured water please read our water quality fact sheet.


(8:00am - 5:00pm)

(please describe)

Type the characters you see in the picture below:

Security key
Can't read the security key? Click here to get a new key