Tariff increase - Information for remote residents

Use less powerThe Northern Territory government’s tariff increase for power, water and sewerage services is effective from 1 January 2014.

The increase is 5 per cent and equates to a rise of around:

•    $3.25 a week for small residential customers

•    $7.18 a week for large residential customers

•    $13.72 a week for small business customers

This is a uniform tariff and applies to all Power and Water customers across the Territory, including those in remote communities.

For more information and a breakdown of the tariffs, go to powerwater.com.au/tariff.

Increased spend on power and water

With an increase to tariffs commencing on 1 January 2014, the average spend on Power and Water bills and prepayment power cards is expected to increase. Active steps to reduce consumption can help reduce the financial impact of tariff increases.  For ideas on how you can reduce your consumption, see the Use less power flyer or go to powerwater.com.au/customers/save

The emergency credit on prepayment meters (credit that can be used when a power card runs out) is $8. Note: Any emergency credit used will be deducted from the credit on the next power card to be inserted into the meter.

Power card sales will increase

Retailers of Power and Water pre-payment meter power cards are urged to plan for potential increases in sales of prepayment power cards.  During the wet season the delivery of power cards can be affected due to road closures.  Please ensure these factors are considered when ordering power cards so shortages can be avoided.

Use less power and water

There are a few simple and effective ways in which power and water usage can be reduced.


  • Turn off all lights and fans when you are not in the room.
  • Turn appliances off at the wall when you are not using them. Standby power is energy used by most household appliances – like our TVs, stereos and DVD players – while they’re plugged in but not being used.
  • Use a fan to keep cool or set your air conditioner at 24ºC or higher and use a fan. For every degree cooler you set your air conditioner, you increase your running costs by 10%. Remember to shut all windows and doors when the air conditioner is on.
  • Plant shady trees on the sunny side of your house; this will help to reduce the temperature on the inside.
  • Switch off your hot water system when it is not required, especially when you go on holidays. Your hot water system can be one of the biggest energy users in the house!
  • When buying new appliances, look at the energy efficiency star-rating label on electrical appliances and some electronic equipment including televisions. The more stars the appliance has, the more efficient it is.
  • Switch to energy saving light bulbs which use up to 80 per cent less electricity.


  • Make sure your washing machine is full before you do the washing.
  • When you are finished with the tap/hose make sure it is turned off.
  • Keep showers short, 4 minutes or the length of one song on the radio is all you need to be clean and healthy.
  • Use a plug in the sink when you are washing the dishes. 
  • Water your garden after dark or first thing in the morning, this saves water and is better for your plants.
  • Encourage kids to keep cool on a hot day by playing in the shade or going swimming at the pool. Playing under running water from taps, hoses or fire hydrants wastes valuable, healthy water for the community.   
  • If you see a tap or shower leaking, report it to the Shire or your property manager.
  • If you see a leaking fire hydrant or water pipe in the community, report it to our call centre on 1800 245 092 or online at powerwater.com.au/reportfaults.

For information on how to use less power in your home or workplace, see the Use less power flyer. For remote community specific messages and printable posters, see powerwater.com.au/less.

For general enquiries please contact our call centre on 1800 245 092.