How to read your invoice

This page will help you understand your Power and Water invoice. For information about the cost of our services please go to our Pricing and tariffs page. You can also download a printable version of this guide.

Sample Power and Water invoice 






Customer's contact details


Customer's contact details

The due date for payment

The due date for payment

Power and Water contact details and headingsPower and Water contact details and headings
Usage graphUsage graph
Shows how your average usage compares to your last invoice, national/regional average and previous year’s average. This is based on average daily usage for your billing period.

Invoice issue date

Invoice issue date
The Power and Water global message

The Power and Water global message
Keeping you up-to-date with any important changes, developments, products or services that may affect you.

Customer ID

Customer ID
Identification number that identifies you as a Power and Water customerat a specific address.

Easy ways to pay

Easy ways to pay
Information about the different payment options.

Invoice number

Invoice number
Used to identify this specific invoice.

Remittance advice

Remittance advice

Your last invoiceYour last invoice
Dollar value of your last invoice.

Your account detailsYour account details
This includes your name, address and Customer Number.
Payments/adjustmentsPayments/adjustments
Payments/adjustments received after last invoice was issued and before this invoice was issued.

New chargesNew charges
This includes a breakdown of charges in relation to water, electricity or sewerage.
Balance brought forwardBalance brought forward
From previous invoice.

Additional chargesAdditional charges
Charges relating to any adjustments, payments, concessions (in the form of credit amounts) or general charges (such as new connection charges). The charges listed here are not linked to any consumption listed above or on page 1.
New chargesNew charges
Incurred since last invoice.

Additional informationAdditional information
This area includes helpful information such as who to contact, what happens during a disconnection, what to do if you are going away for an extended period, meter readings and how to find out if you are eligible for concessions.
Total dueTotal due
As of this invoice.

BPAY detailsBPAY details
These are the same details as listed in the ‘payment options’ on page 1 and includes your personal 17 digit BPAY reference number. Please note this is not the same as the “BPAY View” reference number.