Home > Customers > Customer Charter

Customer Charter

Introduction

There are three good reasons to have a Customer Charter:

1. To set service standards.
2. To let you know what you can expect.
3. To serve you better.

Our Customer Charter as been developed to provide you with important information about your rights as a customer, as well as your obligations as a consumer of our services.

Customer Contract

The legal document, the Customer Contract , is an extended version of the Customer Charter.

Customer Charter: Contents

• Our Service Standards
• Your Responsibilities