Remote customer satisfaction

Harrison Research conducts annual phone surveys of non-residential customers to help Power and Water understand the level of satisfaction with our services in remote Indigenous communities.

 

In 2011, overall satisfaction was continuing to increase with a rating of 8.2 out of 10 (a score of 10 being very satisfied).  

We are, however, continuing to work to address the issues raised during this survey as results do vary across regions.

One of the key areas of concern in some communities is water quality, such as naturally high occurring minerals from underground supplies. Read more about water supplies and quality in remote regions here

Power outages clearly remain an issue in communities, with a slow but steady increase in the number of outages respondents experience.

Despite this, customers are increasingly satisfied with the time taken to restore power after an outage whether it is planned maintenance or an unplanned interruption.

Our staff continue to do a great job in communities, with a satisfaction rating of 9 out of 10 given to Essential Services Operators.

Increasingly, community members are telling us they are reducing their power and water use, with 73% of customers saying they turn off lights and appliances when not in use and 87% fixing leaky taps and limiting irrigation. 

The 2011 survey indicated people would be very interested in hearing more about how they can conserve power and water so we are exploring that this year.