Contact us

For electricity billing enquiries please contact Jacana Energy on 1800 448 894 or email customerservice@jacanaenergy.com.au.

Enquiries
Water and sewerage billing, new connections, faults and general enquiries
Monday to Friday (excluding public holidays)
1800 245 092
Emergencies only
(24 hours)
1800 245 090
Dial Before You Dig 1100
International +61 8 8923 4681

Email

Customer service customerservice@powerwater.com.au
Undergrounding Power Project      undergrounding.power@powerwater.com.au
Water Services Development LandDevelopmentNorth@powerwater.com.au
Education resources helpsavetheplanet@powerwater.com.au
Backflow Prevention backflowprevention@powerwater.com.au
Water Conservation savewater@powerwater.com.au 

Contact forms

Customer service centres

Darwin Shop 28, Ground Floor, Mitchell Centre     
55 Mitchell Street, Darwin
GPO Box 3596
Darwin NT 0801
Monday to Friday, 9am to 5pm
(Closed public holidays)
Palmerston Shop 21, Palmerston Shopping Centre
10 Temple Terrace, Palmerston
GPO Box 3596
Darwin NT 0801
Monday to Friday, 9am to 5pm
(Closed public holidays)
Katherine Ground Floor, Government Centre
5 First Street, Katherine
GPO Box 1921
Darwin NT 0801
Monday to Friday, 9am to 4pm
(Closed public holidays)
Alice Springs Shop 8, Alice Plaza
36 Todd Mall, Alice Springs
PO Box 1521
Alice Springs NT 0871
Monday to Friday, 9am to 5pm
(Closed public holidays)

Water Services Development 

 

Northern Region
Services Development North
Ben Hammond Complex
Illiffe Street, Stuart Park

Southern Region
Services Development South
Sadadeen Valley
Berger Court, Alice Springs

Backflow Prevention
Trade Waste
Services Development South
Sadadeen Valley
Berger Court, Alice Springs

Jacana Energy 

Jacana Energy, electricity retailer, provides electricity retail services for both residential and commercial customers throughout the NT.

Web:  jacanaenergy.com.au
Phone:  1800 448 894
Email:  customerservice@jacanaenergy.com.au

Territory Generation 

Territory Generation produces more than 2000GWh of electricity a year using gas, diesel and solar technologies to power Territory towns.

Web:  territorygeneration.com.au
Phone:  08 8985 8593
Email:  generationfinance@territorygeneration.com.au